Best 12 Auto Repair Shops Near near Me in Federal Way, WA (Update 2025)

Seattle Consumer Review My family has been coming to Brad for years. Honest man doing great work for a fair price, a rare gem these days. Might have to schedule a few weeks out because hes so popular with his regular customers, but I refuse to go anywhere else. Hes the most honest mechanic Ive worked with, and treats our family vehicles with so much care looking out for our safety. We love Brad.

Molly I went here because of the high rating on Google. But Brad way overcharged me, for almost twice as much money as Jun from Juns Auto. I dont find him trustworthy at all. Overpriced. I go to Juns Auto now. Edit: check out the business reply! Im sure Brad would love to pretend Im the one whos wrong here! I have the receipt, buddy. $101.24 for an oil change. An OIL CHANGE. Wow, what a guy.

Geoffrey Tancredi Customer service is outstanding! Brad explains everything in detail and is very honest! He is very proficient and knowledgeable about auto mechanics! I wont go anywhere else!

No No “DKSchrute” I had my truck repaired at Lees automotive recently for some collision repair. The process went very smoothly and I was always kept up to date throughout the repair process by Quincy. She and the other staff members were always friendly and I could tell they were passionate about their work. If I ever am in need of collision repair again (hopefully not), I trust my vehicle in the hands of the people at Lees.

Rachael Lovette Referred by Insurance—Big Mistake. Avoid This Place! My insurance company referred me to Lee’s Automotive for repairs after a minor parking lot hit-and-run—which should have been my first red flag. What should have been a simple fix turned into a disaster, and I got my car back in worse condition than before. The original damage was just a scrape/rubbed paint on my rear bumper. Not visible dents. Instead, when I picked up my "finish" vehicle I found: - The grab bars above the passenger and right rear passenger seats broken. (I wasnt informed until pickup) - The passenger visor broken. (I wasnt informed until pickup) - Dirty handprints all over the beige interior. - A rear bumper light mysteriously out. - My car looking like it had been washed with filthy water. Luis, who handled my pickup, pointed out the missing grab bars and visor clips, promising to fix them once the parts arrived. He also mentioned my windshield was “loose” and demonstrated by pressing on it in the lower corners until it flexed—something that still feels fishy to me to this day. Why were they messing with my windshield in the first place? And why would you press on it like that—aren’t you just compromising its integrity more? This felt incredibly suspicious. Then came the windshield wiper disaster. I first noticed the issue when I went to clean my windshield while pumping gas, only to find the right wiper misaligned and rubbing against the hood. I immediately informed my insurance of all the issues. The next day, I received a call from Patrick, who denied that they had touched my wipers—let alone anything on the front end of my car. However, once I explained that I had before-and-after photos and videos, he finally checked with the techs. That’s when they admitted they had removed the wipers because they “couldn’t find the battery.” So they tore apart the front of my car just to find a battery? Simply lifting the hood and looking in, or even a quick Google search, could have solved that. When I returned for the grab bar and visor fixes, I also asked them to correct the misplaced wipers. They returned my car—wiper arms unchanged. I pointed it out, they took it back, and still, nothing was fixed. Frustrated, I called them out again. A young tech, who looked barely out of high school, came out and insisted they were “fixed.” Only after I pushed back did he finally hop onto my car and reinstall them properly. But in doing so, he took no care—he just ripped the wiper arms off in a hurry, with no regard for my vehicle. This place is unprofessional and sloppy. From the moment I arrived, it looked out of place and not somewhere I should take my vehicle—dated lobby, shabby exterior with mangled cars everywhere, and an overall not great vibe. I should have trusted my instincts and left and taken my care somewhere else. My insurance sent me here, and I wish I wouldve inspected it more before agreeing to it. Thats my mistake and I hope others can learn from it. If you care about your car, take it somewhere else.

frosty447 They worked on my vehicle after someone drilled a hole in my gas tank. The repairs were good. They didnt really communicate with me, but my insurance company said they communicated with them. I only heard from them when the work was done and they waited until an hour before they closed to call me to pick up my vehicle. I had to call for a ride and got there just before closing.However they left a sensor or something unplugged so my check engine light came on a mile from the shop. I called first thing the next morning and they told me their guy that works on Fords was off until Monday. I had to arrange to drop it off then. When they called me that afternoon to tell me it was ready again. I went and they didnt tell me what was wrong only that it was ready now. After I asked what was wrong they said it was a computer thing. Then they called me a month later to tell me that they found an accounting error and that I owed them more money. I talked to my insurance company who not only forwarded all their paperwork to me so I could see why I was being charged more. My insurance explained everything way better than the shop. I would not use Lees Automotive again because I didnt feel like they treated me very well. They shared everything with my insurance but not me. It is my vehicle and they should have talked to me as well especially since they charged me more money than they said they were going to.

Perla Garibay Great auto shop! We got our 4 tires installed, aligned and balanced for a reasonable price. The owner was friendly, attentive and communicative during the few hours we were there. They have a small waiting area with plenty of magazines to keep you entertained. Parking is limited.

Zachary Brand-Cousy Had a 91 ranger pre inspected for purchase. Inspection was thorough, and Diego explained the report well. They also provide pictures of any issues in the report.

Margarita Mendoza I have taken 2 cars to them, they swapped the engine out of my son’s car to another engine and replaced all spark pugs on my moms car. Both jobs were done in a very reasonable time, they had the cars ready when they said. Price wise in my opinion has been affordable. Im glad we found this shop. Staff who has worked with us have been very nice.

Juan Contreras I had my truck tune up and the transmission fluid change. He did a great job and would recommend. Hes a very professional mechanic and honest. Thank you Carl for doing a great job.

gavin adam Dude knows what hes doing, knows all the best places for outside repairs, most easy repairs hes able to do, specializes in Hondas, gm, mercedes, audi basically any make any model except foreign models like Lamborghini, Ferrari, Maserati.

Oscar Garcia I had him come out for a inspection I had already told him what’s wrong and when it was time to get the job done they ghosted me I did pay for them to come inspect the vehicle in case I was wrong I ended up having to replace my driveline myself simple fix honestly if they can’t replace a simple driveline I wouldn’t recommend as well just let me know you’ve never done this before I pay you to come check out my driveline

Rebecca Adams Under new ownership! Great service! Came in to get some paint scrapes repaired on my bumper and doors, and get some dents removed. Just for fun, I also had them apply some tentacle decals! They also detailed my car. It’s never looked better! Quality, seamless, fast work. I’m very impressed! Highly recommend!

Dawna Mitchell So happy we brought our car to pacific one! Not only is the customer service fantastic, but the work speaks for itself! They were able to get our car in a month before any shops had availability to even look at it and had it out and looking brand new in just a couple weeks.

Taylor Galbreath I highly recommend them. They were truly amazing. Kept me updated on my car and the progress. Honest about everything and the staff are awesome. Didn’t think anyone would be able to fix my 240 but they were able to do it.

Chance Sutton Great job. They fixed my car in no time. Fantastic. Good mechanic in Tacoma

Mbulelo Magidela Tried to get help on a 2nd day was told without coming out to diagnose the car it has to be towed to the shop for diagnosis charge went up the price just for towing not diagnosing.

Kelly smith Happy customer here. One of the best mobile mechanics in Tacoma. Thank you once again.

Dee Senter Good honest people highly recommend that even if youre not in the area.

Superior Lock Services Great customer service and employees who actually care about your vehicle being fixed right.

kevin b Wifeys car has a brake light on. Indicating impending failure. I call after reading the other reviews. I speak with Rick. He takes some information from me and says hell call back in less than a half hour with Two (2) estimates. WE are not sure if it is both front and back brakes that are bad. I get a very reasonable estimate from him in about 20 minutes. His guarantee is that he will give a written estimate and beat any other written estimate I can produce. I know how much the other shops are gonna try and milk me for a 3 series Beemer. I bring the car to him about 9 am and within Four (4) hours I get a phone call to informing me that it is ready. They show me the parts that are bad. They discuss the pros and cons of using lesser priced parts. They show me the prices for available options. Why would I want to take my business anywhere else now? I forgot to mention; Rick offered to drive me back home AND pick me up to get the car. What other shop provides that kind of service. I passed on the ride this time because it was not raining. Maybe next time one of our cars needs help Ill take them up on the ride back home. If you live in the Federal Way area and want a honest, professional auto repair shop please give them a call. If you are still not convinced, get a estimate from somewhere else and take it in to Rick. You will be surprised.

Rosa Alaelua They handled everything! Being that it was my first car accident, I was not sure of what to do, what steps I need to take, the process of the repair. These guys rock! I dealt with Andrea Toves. She was AMAZING!!! When I got there we went over the damage of my vehicle. She took pictures of my car. Then said “don’t worry, relax we got this”. She was not kidding. She would messaged me to keep me updated with my repair. I’ve never had to worry about my repair. Thank you Complete Collision CARSTAR for an incredible experience and job well done on my repair.

Quan Trac First time dealing with collision (hit and run). I filed my claim on my insurance app (Allstate). It was super easy. I chose this place as it was close. They were super helpful. I believe it was Tiffany, the reception lady. She answered all my questions and started the process. Andrea was the main person that took care of the rest. Both were nice and I felt my car was in good hands. Drop of my car 12/2 and picked it up 12/11. Which was faster than expected. Expected time frame was 12/20. They also kept me updated through text which was great. The proof is in the work and they did a great job. (Image) - they also look at my car one last time as the engine light was on. Everything passed their test and I finally got my car back . Thank you Complete collision Carstar!!

Alla K I had extremely good experience with Carstar complete Collision, the staff there is very friendly and easy to communicate. They updated almost everyday on the vehicle repair.Thank you so much for excellent job!

Joël Nshimirimana The service at Gregs was AMAZING! A previous shop had messed up my car, but these guys got it running smoother than before, it drives as smooth as new, matter of fact the car glides, it doesnt struggle to drive anymore, they got me all season tires replacement without me asking specifically for them, and was worried I forgot to mention it but they were ahead of me, my hybrid is quieter and smoother than it was before! I have already recommended them to people I know!

Merari Santana My car broke down over the weekend and these guys fixed it in a few days on such short notice. Tara was very communicative and kept me updated on my car status. I saved this mechanic on my contacts in case I need any help in the future. I’m very satisfied and grateful for their amazing service.

Coral S Today was my first time using Greg’s and the experience was top notch! They scheduled the service with less than 24 hours notice, fixed the issue within an hour, and completed a safety check. The price was amazing! The Toyota dealer has officially lost all of my family’s business. If you are not using Greg’s Japanese Auto, you should be!

Deadria Boyland This is the best auto shop with excellent customer service. Chan and his employees are very knowledgeable and honest with everything you will need to get your car fixed. No overcharging and he keeps it real. I highly recommend this Auto Shop.

Jason Jirka I have been coming to Chan for the past 5 years, I’ve trusted all my vehicles and company fleet vehicles to him. Always fair in pricing and accurate on how long it will take.

marshall621 I’ve brought my car here twice now and been happy with the service. Prices are reasonable, service has been quick and Chan has been friendly and personable.

Sarah Perbes We were sent to this location after having our vans window smashed in and vandalized. This was our first night in Washington after moving all the way from New Jersey for the Military. The customer service was amazing and communication timely as well. My twins car seats and their stuffed animals had glass all over them. The team went above and beyond for us even cleaning them up for them. I truly am so pleased with the service we received here. Thank you so much for your kindness in what was a horrible first experience in WA.

Elena Hlavaty-Laposa Please don’t discuss anything about your customers in front of other customer who is waiting in the lobby. There was no communication from the shop for the two weeks, even though I was told that I will receive messages for minor updates and calls with important updates. There was a paper I was supposed to sign when dropping off a car, I was told to sign a blank paper prior to it being fully filled out. And when I was pickup my car, I had to request a walk through as I was asked for a payment prior to a walkthrough of the work that was done. The paint color did not match the original color. The emblem was not put in place properly.

Cody Avoid this business if you want quality repair work done. Paint defects on newly painted surfaces, wavy panels from improper repair, panel gaps that dont align and terrible swirl marks in the paint as well as writing left over from a paint pen left in the sun that is now burnt into the clear coat. Car was rushed before month end to boost numbers rather than to provide quality work. Edit: Oh yeah they looked into it... they "changed" the front bumper but it still has the broken grill from the collision and the passenger front fender still has the same amount of swirling. The rest of the clear coat was damaged by their bad washing practices and they left a film from some cleaner all over the interior of the vehicle. But hey they fixed the gaps in the panels... when I mentioned the issues with the paint the only offer I got from the manager was to go 50/50 for a corrective detail... really wish I could give no stars. Youre definitely the champions of poor customer service and poor quality work.

R&K Honest and professional. On more than one occasion they could have easily charged me more, but repaired my car for less. Hard to find honest mechanics who dont take advantage of thier customers just to make a buck. Been going to them for years and highly recommend them.

Sara Medina Greg is honest and professional! He really helps you out, cut costs and provides great service. My go to for auto repairs☺️ if you are needing repairs, please come here and youll get great service at affordable costs!

TYRAH I brought my vehicle to this shop after an accident. The owner Greg Ireigbe told me my A/C condenser needed to be replaced because it’s “usually damaged” in these types of situations. I trusted his recommendation and paid for parts, labor, and an A/C refrigerant recharge. My receipt clearly lists these services. Less than two months later, my A/C stopped working. I had no prior issues with my A/C before his repairs. I called the shop to discuss the issue. That’s when I was told by Greg the business is not licensed to perform A/C work and that I would need to take my car somewhere else. This was concerning, as I had already paid this shop for A/C-related labor and services. When I asked for the name and contact information of the shop or person who supposedly performed the A/C work, the owner gave me conflicting stories. First, he told me another shop had done the work. Then, when I asked for their information so I could follow up myself, he claimed that person was “on vacation” and he didn’t know when they would return. After pressing for clarity, he eventually stated that the “other shop” and the person who supposedly did the work do not exist. He kept the labor charges despite admitting he was not licensed to perform A/C repairs. He also refused to fix the issue. I was misled from the very beginning about who was working on my car. This is a clear example of deceptive and unethical and fraudulent business practices. I paid for work this shop was not legally qualified to perform. Instead of making it right, the owner gave false information, admitted to misleading me, and refused further responsibility. I would strongly caution others before trusting this shop with your vehicle. My experience shows a pattern of dishonesty, lack of transparency, and refusal to stand behind their work.