Kittitas Valley Urgent Care - Ellensburg (WA)

5 /5 Jay Held: The staff and Doctor were wonderful. Super nice and very professional. Very little wait time. We will definitely see them for our future health needs. Highly recommend.

2 /5 M S: Care is wonderful each time, but reception/billing will charge you with no notice, communication or even proof of a bill prior. Attached is the email from the receptionist stating that the clinic billed me without sending me any information, communication or my bill in any form. I had to call to get this information myself. They said they sent me a bill, but all I saw was a charge to the card I gave them at check in. Below you’ll see they did not follow whatever process they may have for sending me any charge or bill information. This didn’t have a negative affect on me, but if receptionists/billing doesn’t follow whatever system the clinic has had in place to *simply communicate charges with clients before taking funds from them* then I sure hope they’re in the process of creating and enforcing an effective one for the future.

5 /5 Betty Nuggz: Staff was very nice and welcoming and treated me with respect. The doctor was above and beyond phenomenal. Very informative and compassionate. Treated me like a human being not just another case walking in the door. I did not feel rushed and got the answers I needed. Thank you all for a wonderful experience in a time of stress and anxiety. I am grateful and appreciate you all for your kindness, time, and patience! Thank you - B. Crombie

1 /5 Jennifer W: The care received was fine, but the experience with the billing department (if it exists) has been terrible. We received a bill in the mail after insurance adjustments were made and promptly paid it, but 30 days later received another invoice indicating payment had not been recorded for our account. Im unable to reach a human to resolve this issue and have left unreturned voicemails. I have proof of payment on my end but Im unable to provide it to anyone who can fix their clerical error. Beware of questionable billing practices and a total lack of customer service after the visit.

2 /5 Leslie Stankiewicz: Usually we have great experiences at urgent care and prefer their services over going to our pcp. However, this last experience was not satisfactory. My child has been sick for 3 weeks, most likely a viral infection and no treatment except for symptoms, which I know. After 3 weeks I thought it was time to go because symptoms were worsening and I suspected a bacterial infection and wanted to get antibiotics on board. I clearly said I’m sure it’s a virus and know there is nothing you can do, but suspect a bacterial infection. Perhaps a sinus infection. The provider stated that children sinus aren’t developed enough to get sinus infections…what?! The provider refused to prescribe antibiotics until the culture came back. Ok fine, I get it, science doesn’t lie. They swabbed my child’s nose for viruses and bacteria. The culture came back with the flu (duh) and a colonizing bacterial infection (double duh). I requested antibiotics and the provider denied my request. Stating it’s not our practice to prescribe antibiotics to children this age. While understand letting the child’s immune system work, my child has been sick for 3 weeks with no improvement. Her immune system isn’t doing what it should! I sent the lab results and time frame of illness to 3 providers and all agreed she should have been treated. I believe the provider made a decision based on Her own bias. The second denial even with positive labs for bacterial infection was a clear power play from the provider. Another provider immediately prescribed antibiotics and in 24 hours she is herself again. The provider we saw is Jennifer Simmons.