Kayla Gribble Literally the worst experience Ive ever had in my entire life. I have never felt so unheard or disrespected from supposed professionals. I recently moved to Ellensburg from near Seattle to be closer to family. My daughter has Spina Bifida, and I was told many times over and over again that if she ever got a fever paired with projectile vomiting to immediately take her in. Which is what I did once her fever hit 100 and she puked. Upon coming into the office and checking her in, I instantly felt dismissed or like my worry for my daughter was unnecessary. After waiting a while and then questioning how much longer it would be to bring her back the receptionist responded with "Well if she was crying or seemed in distress shed prolly be taken back quicker." Keep in mind Im holding a 9 month old child who is burning up and literally passing out in my hands with a rapid heart rate - but she wasnt upset so it wasnt urgent I guess.
When I make it back to the room I made it clear it wasnt necessarily the fever I was concerned about, but the potential for pressure in her brain to be occuring. Even asked if we should do an MRI. They doctors and nurses refused to listen and focused solely on the fever. During this time I had multiple nurses come in and try to repeat procedures that other nurses, or the doctor, had done - numerous times over. Like within minutes someone would try to come in and do something another nurse had done just a second ago. Not only this but when her temp was taken a second time to see if it went down the nurse argued with me when I said it got higher. She said "No its the same as before." Which it definitely was not. She leaves to check, and comes back and comfirms that it did raise. It was clear there was NO communication, or genuine care. All they wanted to do was continue to give her tylenol and ibuprofen back to back. I asked to be discharged so I could follow up care through her provider at Seattle Childrens and when I tried to explain why, I was quickly dismissed.
So I leave, call Seattle Childrens, and guess what they want. A CT scan. Something to check her brain like I had mentioned time and time again. Seattle reaches out to the ER, lets them know what I need, and I head back to the ER for the scan.
Upon arriving, once again communication doesnt seem to be their strong point, as once I get there they seem unsure of why I am there. We get back, get the scan, and I tell the nurse Id just prefer the scan to be sent to Seattle so they can appropriately review it. They take me over to a table in the hallway in a corner and have me sit there with no communication AGAIN on whats going on. I see the doctor I spoke with earlier pass by, and told him it was my understanding that the scan was getting sent over and that we just wanted to leave. So I walk to the front where another doctor hands me a dismissal paper to sign, and he very blatantly and rudely said to me "Have you considered moving?" I kinda laughed it off and said "Yeah, Id love to." To which he replies "Yeah, you should probably do that."
Im sorry that youre uneducated about her Spina Bifida, and have no comminucatuon in your establishment, but I fail to see how its my fault for wanting suitable care for my child with a very serious condition.
Id rather drive the pass in a winter storm than ever set foot in this place again. You guys should really work on listening to your patients. Now I have to follow up with Seattle and figure out whats going on, all because this hospital wouldnt listen or take anything seriously.
EDIT - I have been at Seattle Childrens since yesterday afternoon. They reviewed the CT scan and did a urine analysis. Turns out not only does my daughter have a urinary tract infection, but she is also developing hydro and is needing surgery. My next appointment at Seattle wasnt until April, and this ER would have sent me home knowing nothing because they refused to listen. Which could have caused major problems for my daughter. Im not surprised at the sheer number of horrendous reviews.
1 /5
Anthony P Unless youre dying, theyll treat you like youre a total inconvenience and/or making things up. I came in for an issue that very well could have been a medical emergency. Although I wouldnt have known had I not come in, thats kind of the point. I was given derogatory remarks coming in and on the way out. I know they probably get a lot of people who come in with nothing wrong, but its still your job. An ER isnt a place to make assumptions.
1 /5
