MultiCare Orthopedics Northwest - Yakima (WA)

5 /5 Cindy M: I would describe my experience with MultiCare Orthopedics Northwest as holistic. All the education leading up to surgery prepared me well for what to expect. Dr. Greene’s team provided the utmost of compassionate care from check in to discharge with clear instruction on home care and home exercises. Having major surgery is scary but they tuned into me to help me approach the long-awaited day with confidence in them and my ability to recover fully.

5 /5 Sandy Zimmerman: They called me within 24 hours of receiving my referral and got me in to see Dr Kennedy the next day and have me scheduled for my surgery 2 weeks later. All staff were greet to deal with and explained all the details of my surgery before leaving the office.

1 /5 Patricio Rodriguez: Anything ran by Multicare is the worst place. They tell you to be in 15 minutes prior to your appointment. You do it and they still dont see you for more than an hour after your scheduled appointment. I dont know if it is because the VA is paying my bill or what. People who get in 10 minutes ago are getting called in to see the Doc before me whos has been waiting more than a hour. If you are late for your appointment they charge you money and have to reschedule. But it is okay for them to be more than an hour late without them informing us. I know that their executives dont give a crap about our complaints because being the only place in the Vakima Valley. They know it wont affect their profit margins.

5 /5 Carol Cyr: I have had the best care with Dr. N Kennedy and his team. Shelly helped with getting everything plus more that the insurance asked for, plus returning our calls promptly. Jesus answered all our questions on our post op appointment. He actually took the time to explain his answers, refreshing not to be held to a 10 minute time clock. Dr. N. Kennedy did a phenomenal job on my knee replacement. 3.5 weeks post op and Im doing so much better than before the surgery. Im feeling so good that Im told to slow down a bit.

5 /5 Antonia Mancinelli: Front desk was a bit rude and waited for quite some time after checking in to get called back. After being put in a room I found the staff to be very pleasant. The second and third time I was at this facility in a two week period, I found the front desk had gotten much more friendly as they had gotten to know me! The rest of the staff were awesome as well!