Prime Health Clinic - Puyallup (WA)

1 /5 Hanna Nordlin: So far this practice is highly unreliable. Can’t speak of Dr. Omar’s ability because they have cancelled on my son TWICE now. Will update once my son is actually seen (if ever, I will switch to a different GI doctor if this next reschedule is also cancelled) EDIT: the appointment was kept, but then we were completely forgot about despite having 2 screaming toddlers. 1-star stands. Don’t think we will be back. Edit in response: Dr. Omar was sick the second reschedule. No reason was given for the first reschedule that we got as we were literally leaving our house for the appointment. No other patients were present in the clinic while we were forgotten/ignored. The two front desk people were on their phones instead of helping us. My son also fell and hit his head when leaving this clinic. NO ONE CAME OUT TO HELP! Excuses will not help you. Own your mistakes instead of trying to cover them up.

5 /5 Natalie Schaefer: We have been seeing Dr. Abdullah for years. He was able to resolve an issue my first child had 6 years ago. He had been living with the condition for 2 years and between multiple doctors across multiple states, Dr. Abdullah knew what it was at his first appointment and quickly got him on medicine that brought relief and ultimately the cure for it. Years later my second child was developing chronic GI issues and pain. We were initially on a very long referral waiting list at Mary Bridge. I called Dr. Abdullah’s office directly to see if they would take my daughter on and they were able to get her in the next day as long as our pcp could get a referral over (and she did). Dr. Abdullah and Omar are very thorough in the tests they order and interpret. I appreciate this, knowing how many conditions have mirrored symptoms, because I know they won’t treat for the wrong root problem. My daughter is still in the diagnostic process but already improving under the dietary plan they have us on with a licensed dietician supporting us the whole way. I know diagnostic processes can be long, but they’ve shown me with both my kids that I can trust the process and that my kids will get well again under their care.

5 /5 Sarah DeBord: Amazing care from all providers in this office. We love our dietician she is amazing. We have been going to dr Abdullah for just over 10 yrs now and he is great. He takes the time to examine my kiddos and explains everything and answers all your questions! If you dont like something specific for treatment, they try to figure another way to get the desired result. The ONLY problem is because of the extremely good care you get there, and because some issues may need emergency care, Dr Abdullah can run behind schedule. And it can be a long wait if this happens. Just talk to the office staff if that doesnt work out for you that day and they will figure something out....just....leave extra time for the appt.

1 /5 Robert Hamilton: Giving a 1-star because theres not a lower mark. Dr. Abdullah and his medical staff are top-notch...professional, caring, and competent. His back office, however, is a model of inefficiency. They continue to bill me for services that must be paid by Tricare/Medicare - I have already communicated with Tricare who informed me that I am not liable for any charges - Prime Health must work with the appropriate insurance agency. It appears that instead of correcting their coding error, they would rather continue to send me bills. I have emailed them and texted them. I get no answers. Dont bother trying to call - they dont answer the phone and dont return calls. I looked for them on BBB - they are not an accredited business. Reference your reply - you still dont get it. This is your problem, not mine. You need to deal with Tricare, not me. Leave me alone.

1 /5 Alina Vilaysom: Unfortunately, I cannot recommend this office. While Dr. Abdullah was very helpful initially, the administrative team’s lack of responsiveness has been extremely frustrating. We’ve had to repeatedly email and call to follow up on test results, which is unacceptable for a medical office. This unprofessionalism has forced us to seek care with a new gastroenterologist. I don’t enjoy leaving negative reviews, but this level of service is not okay.