3 /5 Carrie M: Susan Clabots Sheets is great. I’ve been seeing her for several years now. She listens and explores every topic and even though follow through has fallen short at times since I’ve seen her she always makes things right.
I am giving three stars for two reasons. One, the office is not technically up to date - it is a throwback to the 80’s only with laptops. Paper billing, no ability to pay online, no online chart to speak of (they do have a communication portal but it’s hardly used. Anytime I’ve tried to send a communication it goes unanswered because no one checks it and I end up having to call anyway).
Two, I had never had the occasion to see Dr Loomis until recently when I needed a CPAP follow up and Susan wasn’t available. Boy am I glad I see Susan - Dr Loomis was a bit of a grump and I didn’t appreciate feeling dismissed at times during our conversation. It’s for these very reasons my husband, who saw Dr Loomis for many years, decided to choose a new PCP.
A few positives, besides Susan, are that they do lab draws in-house and the office staff is very nice.