1 /5 Quinton Yingling: DO NOT TRUST THIS COMPANY... ESPECIALLY IF YOU ARE OUT OF STATE!!!! If you ignore my warning then at a minimum keep all communication with them through emails. To anyone wanting more information you can find me on Facebook
They refuse to give me any info about where parts came from and when, no receipts for parts used, except some bogus one that she made, showing no information. Even the warranty isnt even real. Called and my name isnt in the system, nor karrakers.
I am a 100% disabled veteran that lives out of his van, karrakers knew this before taking my van and keeping it for 5 months
At the end of July I had to get my 2006 sprinter van towed to karraker mechanical solutions because my engine overheated and blew, an issue I knew it had and now assume there was an internal blockage in the coolant system. They were the only shop able to see us on short notice and get a diagnosis the same day, which should have been my first red flag. They said they found a replacement engine and required payment up front for the engine and parts so I obliged.
I would like to add that I know how to work on this van and have replaced the last engine in it myself in a gravel parking lot, so Im well aware what needs to happen to work on this. If I hadnt had a serious injury to my knee with stitches from an accident I had two days prior to my engine blowing. If it wasnt for this and the fact that Im from PA, I would have done this job myself
They said they wouldnt be able to work on it till mid September which I didnt see as a problem because they said the engine was 3 weeks out anyway. AT NO POINT DID THEY TELL ME THEY WOULDNT BE ABLE TO WORK ON THE VAN TILLNOVEMBER! LET ALONE DECEMBER! I cant stress enough how much I would have said no to this. I live in the van because I like to be away from people. This forced me to eventually have to stay in Seattle for almost two months while waiting, this is the exact opposite of what I like and caused me a great deal of stress.
Once mid September came along I called and called with no response, and when I did get ahold of them there was ALWAYS an excuse as to why they couldnt work on it yet. This dragged on until December when they finally started working on it. And they replaced my turbo which I asked them to have rebuilt since it was basically brand new, they ignored this and claim I never said anything. They kept feeding me sympathy stories to pray on my kindness, which they mistook for weakness.
They would not let me see the van, or even the engine. I was not even allowed to talk to Mike karraker who was the mechanic, they wouldnt even let me see him. At a certain point towards the beginning of October I told them I was going to fly back to Washington and take the engine to do it myself, as my leg had healed significantly. They refused and said I could not have the engine even though I payed for it already.
I believe they wouldnt let me do this because they did not have an engine to give me. I believe they took my money on August 5th and lied to me about having a motor lined up, they then Dragged me through the mud of lies until they could find one for cheap. The vin they gave me for the motor I later tracked down to a vehicle that was sold at an auction in Illinois in mid October. Definitely NOT August 5th like they had told me. I eventually got the van back just days before Christmas and had to spend the holidays at a rest stop instead of PA because they didnt go over anything on this motor and I had a bad oil cooler, something any good mechanic would check on an engine thats been sitting for years. I also have black death from my injectors because they didnt even replace the seals, which is easy when they allegedly had the engine out of the van for months. Even if Im wrong then they at a minimum are not good mechanics as these were simple things to check before sending someone on a 2500 mile road trip with an engine that sat around for years.
THIS IS tHE SHORT STORY. ANYONE LOOKING FOR MORE INFORMATION PLEASE REACH OUT TO ME WITH EMAIL PROVIDED ABOVE
