Independent Auto Repair - Ellensburg (WA)

5 /5 Julie Benton: I was on my way home from Seattle in the rain and my windshield wipers got crossed and weren’t working correctly. I called at 4:15 and they got me in right away and fixed the issue in 5 minutes with friendly service and generous attitude. I’d definitely recommend working with them!

5 /5 Kevin Niewoehner: Had truck trouble on a Sunday going from Federal Way to flathead lake. All the repair shops said they had a 3-4 wait due to the high volume of traveler breakdowns. So I dropped my yukon off at independent auto repair, fully expecting to go in debt. They got me in on the second day. I was so pleased to see diagnostic tools and testing equipment. They found a cracked spark plug. That was the cause of my problem. They also found a performance issue and corrected it. Truck runs so much better now. The owner and the manager were the best people you could meet. The costs were decent industry standards. Makes you really appreciate great people in a great town. If you can be patient, this may just be the best repair shop youll ever go to.

1 /5 Chris Castro: Hands down terrible service. I wanted to love this shop as they seemingly are good. However this is a list of things that went wrong when I was serviced by them. They took my splash pan off and never put it back on, I know for sure it was on before. They over filled my oil luckily not leading to any issues but could have. Their parking is so terrible that their supply truck hit my car and they showed little remorse or aided with my insurance claim. They took double the amount of time to fix one of my issues, said it was fixed but it wasn’t. So I went back to them to fix the issue and they forecasted a week to get it done but then it took two weeks without any explained reason. Lastly they simply had bad customer service and poor communication, such a shame that a small business would act so poorly to its customers.

5 /5 L K: Broke down on freeway on cross-state drive; AAA wanted to send me to a shop that had a 2 week waiting period just to diagnose the issue! My tow truck driver suggested this place instead, and he was right - these guys saw my car first thing the next morn, then were able to fit me in to have it fixed before the end of the day, so i could continue my journey. Their prices were reasonable as well - turned a bad breakdown into a positive experience!

5 /5 Jessicca Allen: My college age children were on a roadtrip. Their vehicle broke down on a Thursday night. So Friday morning we frantically started calling to see who could fix their vehicle. Independent Auto repair was willing to help out my stranded kiddos. They assessed, repaired, drove it then the young man that was helping them brought their vehicle back filled with fuel. The character of this act shows the character of this auto repair shop. The vehicle has not had another issue since. Thank you for taking care of my kiddos.